Customer Success Manager

  • Delivery & Support
  • Amsterdam, Netherlands

Customer Success Manager

Job description

Who we are:                               

Zerocopter makes the digital world more secure. We enable organisations to confidently leverage the skills of the world’s most knowledgeable ethical hackers for securing their applications. We remove the dark veil that covers the world of hacking. For our customers, hacking is no longer a synonym for data theft. It means rigorous testing of their soft- and hardware in order to remove all its vulnerabilities.

At Zerocopter we have a respectable customer portfolio consisting of the largest airlines, retail and e-commerce companies in the world. We have achieved consistent growth over the past few years and our groundbreaking plans for the future make Zerocopter a great place to boost your career. Our work environment is innovative, youthful, international, positive, challenging and dynamic.

What you’ll be doing:

  • Customer support and retention: improving customer satisfaction and retention by delivering best in class customer care. It includes but is not limited to handling queries effectively and addressing the customers’ needs proactively as well as keeping them up-to-date on our new services.

  • Support Sales department by providing a demo for a potential customer.

  • Continuous engagement with your customers through active monitoring and proactive reporting of the quality of the process as well as conducting general and customer specific analyses. 

  • Relationship building: creating and maintaining long-term relationships with your customers. You know your customers’ goals, needs and requirements in full, you understand what really matters to them and are able to help in the best way.

Requirements

Who you are:

  • You are an absolute team player: encourage collaboration, develop and maintain effective working relationships across all levels of our organisation. 

  • You have outstanding organisational, problem-solving and communication skills: ensure clear and effective communication with various stakeholders across the company and successfully manage deadlines and escalations. 

  • You are able and willing to take responsibility and ownership.

  • Your eye for detail and prioritization skills are an example to all of us. 

  • You feel comfortable in an energetic environment of a fast growing scale-up and can adapt to changes quickly but can bring structure as well.

You’d be a great fit if:

  • You are ‘tech savvy’ and have the hacker mindset and preferably understand Bug Bounties and Responsible Disclosure (CVD).

  • You are at the start of your career and have 0 - 2 years work experience OR your career path has 'customer management' written all over it.

  • You are analytically strong and are willing to take an assessment if necessary. You can assess and interpret data as well as present the best approach to us.    

  • You are commercially focused which means you set goals and ask the right questions to understand the true reason for customer queries and needs.    

  • Bachelor’s degree (unless you can convince us - in true hackers style - that you're very qualified but (still) without the bachelor’s degree)   

  • You master excellent business English both verbally and written.

What we offer:

  • We’re looking for a long-term involvement, starting with a temporary contract    

  • Competitive salary

  • A lovely office in Amsterdam with an ability to work remotely

  • Coverage of lunch and travel expenses 

  • The tools you need to do your job successfully

  • You get to work with the best ethical hackers out there! \O/    

Our potential new colleague has an EU work permit and lives in the Netherlands, Amsterdam surroundings.

Please, direct applicants only.